Kolkata
| Title | Description |
|---|---|
| As a Customer Support Executive, you will be responsible for ensuring a seamless customer experience: | ☎️ Handling inbound and outbound customer calls and queries. 💬 Assisting customers with product or service-related issues. 📋 Maintaining accurate records of interactions and follow-ups. 🤝 Ensuring customer satisfaction and loyalty through prompt support. 🧠 Escalating complex issues to the appropriate department when necessary. |
| Title | Description |
|---|---|
| Required Skills | Good interpersonal and problem-solving abilities. Active listening and empathy toward customer needs. Positive attitude and team-oriented mindset. Strong organizational and documentation skills. Target-driven and motivated to perform under deadlines. |
| Title | Description |
|---|---|
| Eligibility Criteria | Minimum 2 years of experience in a Customer Support or Voice Process role. Excellent communication and listening skills. Strong command over English and Hindi (verbal & written). Basic computer literacy and familiarity with CRM systems. Ability to handle multiple tasks and remain calm under pressure. |
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